Contus Support

Helpdesk CRM

CRM or Customer Relationship Management for businesses requires integration of tools such as help desk software, time tracking, project management, and lead management. Our help desk CRM supports not only external customers, but also supports employees, and other associates as well.

Our CRM follows excellent integration approach which includes the following,

• Analyze and segregate customers' requests through different channels and assign agents to the requests.
• Keep track of full case history.
• Inbuilt User Management Panel.
• Generate agent-wise and customer-wise reports.
• Seamless movement of tickets to various levels in the help desk.
• ITIL standard service desk management capabilities.
• Cross verifying, confirming, and recording a contact history.
• Create a knowledge base which contains articles regarding support requests and the associated solutions to a vast majority of issues.

Why should you choose our Help Desk CRM?

Our CRM help desk includes customer service, sales automation, marketing automation, developing knowledge base, order processes, help desk services, flaws and distortion tracker, misappropriation tracker, product oriented technical services, and project management. Our CRM help desk adapts well to your existing processes seamlessly and performs well beyond your expectations.

Some of the advantages of our Help Desk CRM

• To identify and minimize flaws, distortions, and misappropriations.
• Increase productivity and revenue.
• Make improvements in marketing strategies and help achieve targets.
• Design self-service portal, chat portal, and forum portal.
• Manage sales orders and services.